Son is soliciting donations to American Cancer Society via Relay For Life. Website asked if my company matches funds.
Hell yeah it does, or I think it does, so I climbed around internal company websites to find out.
Found a long, long, detailed internal website all about the Community Giving Campaign and United Way and where to go if you want to donate to schools and whatnot. But no clear answer on if they match donations to the American Cancer Society.
So I found some contacts and sent an email.
Q: "If I donate to American Cancer Society, will you match it?"
A: "We match gifts to education non-profit organizations."
I looked at that a bit. True, the American Cancer Society is probably not an education non-profit organization. But I asked a yes/no question. I didn't ask to be expected to think or to know something.
So I wrote back. I originally wrote, "OK. Does that answer my question?"
But I was afraid I would get a yes/no response. So instead I made it real simple.
Q: "OK. Does that mean the answer is no?"
A: "Yes. The answer is no."
I fear no lessons were learned here.
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4 comments:
I'm not seeing the lesson, either.
Hm. Maybe the lessons are:
a) Informational websites should delete ninety percent of the text or hide it somewhere out of the way and provide the basics in an easily scanned bullet form.
b) When an employee of a company that is heavy on linear-thinking engineer types asks a yes or no question, give a yes or no answer.
Then again, maybe that's not what the lessons are.
Whenever anyone answers a specific question with a generality I feel a seething urge to break his or her head.
People are indeed annoying, and I'm not even a linear thinking engineer type.
That you expected clarity on a simple question from the corporate machine astounds me.
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